1) Policy Overview

We take quality control and order accuracy seriously and want you to be confident when ordering from us. If your order arrives with incorrect items or damage, we will work with you to make it right when the issue is reported promptly and documented clearly.

This policy explains the steps and requirements to request a refund, replacement, or other resolution.

2) Time Limit to Report Problems (24 Hours After Delivery)

You must contact us within twenty-four (24) hours of the delivery timestamp shown by the carrier tracking information (or within 24 hours of the package being marked “Delivered”).

Requests submitted after the 24-hour window may be denied due to the limited ability to verify shipping-related damage, shortages, or handling issues after delivery.

3) Photo Documentation Requirements (Required)

To be eligible for any refund, replacement, or claim review, you must provide clear photos of every item received in the shipment. This requirement helps us confirm what was delivered, verify product condition, and resolve issues quickly and fairly.

Photos must include:

1. All items received laid out and clearly visible (group photo).

2. Individual close-up photos of each item showing labels, size, color, and condition.

3. Photos of any damage or defect from multiple angles (close and medium distance).

4. Photos of the shipping packaging, including:

   • The outside of the box/poly mailer

   • Any visible damage to the package

   • Packing materials and how the items were packed

5. A photo of the shipping label (so we can confirm order and shipment details).

Photo quality standards:
Photos must be well-lit, in focus, and unedited. Blurry, dark, incomplete, or heavily cropped photos may delay review or result in denial if the condition cannot be verified.

4) How to Submit a Request

To request a refund or replacement, contact us at brandonsmonkeybait@gmail.com or by texting us at 859-749-2535

• Your full name and order number

• A brief description of the issue (incorrect/damaged/defective)

• The required photos listed above

• If applicable, the carrier tracking number and delivery date/time

Once received, we may request additional information to complete the review (such as additional photos or a short video). Providing complete documentation upfront helps us resolve your request faster.

5) Eligibility for Refunds and Replacements

If your documentation confirms that your order includes incorrect, missing, damaged, or defective items, you may be eligible for one of the following resolutions, depending on the situation:

A) Replacement

We may ship a replacement product when:

• The item arrived damaged/defective, or

• The wrong item was sent, or

• A verified shortage/missing item occurred.

B) Partial Refund

A partial refund may be issued when:

• Only part of the order is impacted, or

• A replacement is not requested or is not available, or

• A resolution is agreed upon that covers only the affected item(s).

C) Full Refund

A full refund may be issued when:

• The order is significantly damaged or incorrect, and/or

• Replacement is not possible due to inventory limitations, or

• A full refund is determined to be the most appropriate solution based on the verified issue.

Important: Refund/replacement decisions are made based on the evidence provided and our review of order records, fulfillment logs, and shipping details.

6) Condition of Items / Verification

We reserve the right to:

• Request additional proof (photos/video)

• Compare provided documentation with fulfillment records

• Deny requests where documentation is incomplete, inconsistent, or does not clearly show the condition of the items at the time of unboxing/receipt

In some cases, we may request the item be returned. If a return is required and approved, we will provide instructions. Do not send returns without written approval, as unapproved returns may not be accepted or refunded.

7) Shipping Damage

If the shipping package appears damaged upon delivery, we strongly recommend:

• Photographing the package before opening

• Photographing the packing materials and item positioning during unboxing

• Keeping all packaging until the claim is resolved

Shipping damage claims still must be submitted within 24 hours of delivery and must include the required photos.

8) Items Not Eligible for Refund/Replacement (General Exclusions)

The following situations are generally not eligible for refund or replacement:

• Requests made after 24 hours from delivery

• Requests submitted without clear photos of every item received

• Issues caused by normal wear, misuse, improper handling, modifications, or incorrect storage

• Buyer’s remorse, accidental ordering, or accidental ordering the wrong item/size

• Claims where the product cannot be verified as the item shipped by us

​

9) Refund Method and Processing

If a refund is approved:

• Refunds are issued to the original payment method used at checkout (unless otherwise required by law or agreed in writing).

• Processing time can vary depending on the payment provider/bank.

• Shipping costs (if any) are typically non-refundable unless the error was ours or otherwise required by applicable law.

10) Fraud Prevention / Abusive Claims

We reserve the right to refuse service, deny any refunds, or request additional verification if we suspect:

• Fraudulent activity

• Abuse of refund policies

• Intentional damage, item substitution, or misrepresentation

11) Final Notes

By placing an order with us, you acknowledge and agree to this Refund, Return & Replacement Policy. We may update this policy from time to time, and the version in effect at the time of your purchase will apply unless otherwise required by law.